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Indigo Flight Cancellations: India’s largest airline, IndiGo, is currently going through its biggest operational crisis to date. One flight cancellation after another, hours of delays, frustrated passengers stranded at airports, crying children, and helpless families… this is the scene that has unfolded at Indian airports over the past few days. Thousands of passengers’ travel plans have been disrupted, and many have missed important meetings, exams, and medical appointments. Amidst this crisis, IndiGo has finally taken a major step and announced measures to provide relief to passengers.
IndiGo CEO Elbers Apologizes for Operational Crisis, 1000+ Flights Cancelled, Explains When Things Will Return to Normal
IndiGo issued a public statement on X (formerly Twitter), apologizing to passengers across the country and acknowledging that the past few days have been extremely difficult and that the situation cannot be resolved overnight. The company stated that it is working at full capacity to reboot its systems and normalize operations. IndiGo explained that the number of cancellations was highest on December 5th because the airline was resetting all its systems and schedules to allow improvements to begin from the following day.
Relief Measures Announced
IndiGo announced several important facilities for affected passengers:
All cancelled flights will be automatically refunded to the same payment method used for booking the ticket.
Cancellation and rescheduling will be free for all bookings between December 5th, 2025 and December 15th, 2025.
Thousands of hotel rooms and ground transportation have been arranged for passengers in major cities.
Efforts are underway to provide food and snacks to stranded passengers at airports.
Lounge access is also being provided to senior citizens wherever possible.
IndiGo’s Appeal
The airline appealed to passengers for their cooperation and advised them to check their flight status on the website or through notifications. If a flight is cancelled, passengers should not come to the airport. The capacity of customer care has also been significantly increased to handle the increased call volume. Additionally, passengers can use IndiGo’s AI assistant, “6Eskai,” to get information on refunds, flight status, and rebooking.
The crisis is significant, and so is the relief effort.
IndiGo has made it clear that this crisis will not end overnight. It will take time for operations to return to normal, but efforts are underway. The company has assured that the situation will gradually improve in the coming days.
