India’s largest airline, IndiGo, responded to the show-cause notice from the DGCA, expressing deep regret and apologizing for the inconvenience caused to customers, stating that it is not yet possible to determine the “exact reason” for such a major disruption.

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India’s largest airline, IndiGo, responded to the show-cause notice from the DGCA on Monday. The response, submitted to the Directorate General of Civil Aviation at 6:01 PM, was signed by IndiGo CEO Pieter Elbers and COO Isidro Porqueras.

In its response, IndiGo expressed deep regret and apologized for the inconvenience caused to its customers. The airline stated that it is not yet possible to provide the “exact reasons” for such a large-scale disruption, given the complexity of its operations. IndiGo said that a full investigation will take time, and DGCA regulations also allow a 15-day timeframe. IndiGo assured the DGCA of its full cooperation and pledged to take necessary steps to prevent such a situation from recurring in the future.

IndiGo cited the following preliminary reasons:
Minor technical issues
Impact of the winter schedule change
Adverse weather conditions
Increased air traffic congestion
Impact of FDTL Phase-II, i.e., new crew rostering rules

Difficulties in implementing FDTL rules – IndiGo
IndiGo stated that there were difficulties in implementing the FDTL rules and that they were seeking exemptions/concessions from the DGCA. The confluence of all these factors in early December led to a decline in on-time performance, which impacted crew availability. The airline said that on December 5, IndiGo took drastic steps and canceled a large number of flights to clear the backlog of stranded passengers and reduce congestion at airports.

The company said this was done to bring the crew and aircraft back to their proper positions. Flight operations gradually returned to normal from December 6. IndiGo claims that timely information was provided, food, hotel, and transportation facilities were offered, and most passengers received refunds.

The DGCA is currently studying the response. Further action, as required under the rules, will be taken later. In the past seven days, IndiGo had canceled more than 3,900 flights and thousands of flights were delayed by several hours, causing chaos at airports.