Tata Group’s airline, Air India, has announced a major relief for passengers, stating that they can now reschedule or cancel their tickets without any charges, and with a full refund!

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After nationwide disruptions to IndiGo flights, passengers’ troubles seemed endless. Thousands were stranded at airports, ticket prices soared, and travel plans were ruined. In this situation, Tata Group’s airline, Air India, has taken a significant step to provide relief to passengers. The company has announced that passengers can now reschedule or cancel their tickets without any charges, and receive a full refund!

This move comes at a time when IndiGo’s technical and operational glitches have caused widespread disruption across the aviation sector. Air India’s decision is a major relief for affected passengers.

Air India and AI Express Cap Fares
Air India has stated that it and its subsidiary, Air India Express, have capped economy fares on all non-stop domestic flights since December 4th. This means that the surge pricing based on demand and supply will not be applicable. This step is considered crucial to curb the wave of increased airfares caused by the IndiGo crisis. Both airlines have also begun complying with the new airfare cap rules issued by the Ministry of Civil Aviation. The Ministry had clarified on Saturday that any kind of overpricing would not be tolerated.

Full Flexibility for Passengers
Air India has implemented a special one-time waiver for passengers who booked tickets by December 4th and had planned to travel by December 15th, 2025. These passengers will now not be charged any rescheduling fees if they shift their travel to another date. Similarly, if they need to cancel their trip, they will receive a 100% refund without any cancellation charges. This facility will be applicable for reschedules or cancellations made until December 8th, 2025. However, any difference in fare due to rescheduling will have to be paid.

Indian Airlines Complete Software Upgrade on A320 Aircraft, DGCA Informs
Indian airlines have completed the software upgrade on all 323 of their Airbus A320 fleet aircraft to address a potential malfunction related to flight controls. The aviation regulator, the Directorate General of Civil Aviation (DGCA), provided this information on Sunday. Airbus had stated on Friday that intense solar radiation could corrupt the data necessary for flight control in a significant number of A320 class aircraft, and that the software update to fix this problem would cause operational disruptions. A total of 338 A320 aircraft belonging to India’s major airlines, IndiGo, Air India, and Air India Express, were initially identified for the software upgrade.

IndiGo Completes Software Upgrade on 200 Aircraft
According to a senior DGCA official, of these, 323 aircraft were operational, 6 were in base maintenance, and it was later determined that 9 aircraft in Air India’s fleet did not require the upgrade. IndiGo has completed the upgrade on all 200 aircraft in its A320 fleet. Of Air India’s 113 affected aircraft, 100 operational aircraft have been upgraded, while 4 are in base maintenance and 9 aircraft did not require the upgrade. Air India Express has completed the upgrade on all 23 aircraft in its A320 fleet.

Airbus Issued Statement on Friday
It may be recalled that on Saturday, airlines worldwide updated the software on Airbus A320 aircraft used in commercial operations, resulting in delays and cancellations of several flights. Investigations revealed that a computer code glitch may have been involved in a JetBlue aircraft’s sudden descent from altitude last month. Airbus announced on Friday that an investigation into the JetBlue incident revealed that intense solar radiation could disrupt the flight controls of the A320 fleet aircraft.